Returns

Return Policy

Thank you for your purchase from Coco Design Studios! We want you to be completely satisfied with your order. If for any reason you are not satisfied with your purchase, you may return it for a refund or exchange within 30 days of the original purchase date.  

 

Return Conditions:

  • Unworn: The item must be unworn, unused, and in the same condition as when you received it.
  • New: The item must be in new condition with no signs of wear or damage.
  • Original Packaging: The item must be returned in its original packaging, including all tags, labels, and any accompanying accessories.
  • Within 30 Days: Returns must be initiated within 30 days of the original purchase date.

Return Process:

  1. Contact Us: Please contact us at coco.design.studios88@gmail.com or 419.707.4898  to initiate a return request.
  2. Obtain a Return Authorization (RA) Number: We will provide you with a unique Return Authorization (RA) number.
  3. Ship the Item: Please ship the item back to us using a trackable shipping method and include the RA number on the return package. You are responsible for the cost of return shipping.
  4. Inspect and Process: Upon receipt of the returned item, we will inspect it to ensure it meets the return conditions.
  5. Refund or Exchange: Once your return is processed, we will issue a refund to your original payment method within [Number] business days. Alternatively, you may choose to exchange the item for a different size or color.

Exceptions:

  • Sale Items: Sale items are typically final sale and cannot be returned for a refund. However, you may be eligible for an exchange if the item is defective.
  • Custom Orders: Custom orders are not eligible for return or exchange unless they arrive damaged or defective.

Please Note:

  • We reserve the right to refuse any return that does not meet the above conditions.
  • If the returned item is not in its original condition, we may issue a partial refund or no refund at all.
  • Shipping costs for returns are the responsibility of the customer.

If you have any questions or concerns regarding our return policy, please don't hesitate to contact us.