Shipping policy

We strive to provide a seamless and enjoyable shopping experience, which includes transparent and efficient shipping services. Please review our shipping policy below for important details regarding order processing, shipping methods, and estimated delivery times.

Order Processing:

  • All orders are processed within 3 business days (excluding weekends and holidays) upon successful payment confirmation.
  • We take great care to ensure that each item is carefully inspected and packaged before shipment to maintain the quality of our products.

Shipping Methods:

  • We offer reliable shipping services through our trusted partners to deliver your package safely to your doorstep.
  • Shipping methods may vary depending on your location and the size/weight of the package.
  • During the checkout process, you will be able to select the available shipping options suitable for your destination.

Estimated Delivery Times:

  • Delivery times vary based on your location and the shipping method chosen during checkout.
  • Domestic orders typically arrive within 5-14 business days.
  • International orders may take longer due to customs clearance and local delivery processes, with estimated delivery times ranging from 20-90 business days.

Order Tracking:

  • Once your order has been shipped, we will provide you with a tracking number via email. This will allow you to track the progress of your package and estimate the delivery date.
  • Please note that it may take up to 24 hours for the tracking information to be updated in the shipping carrier's system.

Shipping Costs:

  • Shipping costs are calculated based on the total weight of your order, destination, and the selected shipping method.
  • The shipping cost will be displayed during the checkout process before you complete your purchase.

Customs and Duties:

  • International customers are responsible for any customs fees, import duties, or taxes that may apply upon the arrival of their package. These charges are determined by the customs office of the destination country and are separate from the shipping charges paid at checkout.

Shipping Address:

  • Please ensure that you provide the correct and complete shipping address during the checkout process. We cannot be held responsible for any delays or delivery issues caused by incorrect or incomplete addresses.

If you have any further questions or require assistance regarding shipping, please don't hesitate to contact our customer support team at coco.design.studio88@gmail.com We are here to help!